Terms and Conditions
Shipping
All artworks are securely stored in our UK studios. For both domestic and international orders, we utilize trusted carriers such as Parcelforce, UPS, FedEx, and DPD.
We provide worldwide shipping; for international destinations, please request a customized shipping quote.
Should you have any queries or require further assistance, do not hesitate to contact us.
Email: hunter@portobellodragons.com
Returns
Under the Distance Selling Regulations, you are entitled to return any item purchased at a fixed price for a full refund within 14 days from the date of receipt. However, you are required to take reasonable care of the item(s). Please be advised that you will be responsible for the cost of return shipping, as well as the original shipping charges.
Once an order has been dispatched, it cannot be cancelled. All returns are made at your own risk. We strongly recommend using a recorded delivery service, as we do not assume responsibility for returned parcels until they are signed for upon receipt.
Please Note: Returns will only be accepted if the item(s) are in their original, unused condition. We reserve the right to refuse returns of items that are not in a resalable state. This includes, but is not limited to, items that have an odor (such as smoke) or are returned in unsuitable packaging.
T&C
All artworks are pre-owned and, unless otherwise specified, reflect typical age-related wear, such as minor discolouration or small imperfections. Close-up photos are provided, but if you need additional images or have questions, please contact us—we are happy to assist.
International Shipping - Shipping costs vary by weight, size, and destination. Import duties or taxes, if applicable, are the buyer’s responsibility.